Each piece is made by hand, one at a time, so small differences in texture and gold foil are part of the work and are not defects.
Because our pieces are handmade, and custom pieces are made only for you, we do not accept returns or exchanges.
If your order arrives broken or you receive the wrong item, we send a free replacement. Email us at gopi.gopiart@zoho.com within 48 hours of delivery with an unboxing video that shows the parcel being opened and the damage. Please keep the packaging until we reply.
You can cancel a ready piece any time before it is dispatched, and we refund the full amount. Custom orders cannot be cancelled once work on them has started.
A 30% advance confirms your mehendi date. If you cancel, the advance is not refunded, but you can move your booking to a new date once, subject to availability.
Approved refunds are paid back to the original payment method within 5 to 7 working days.
For anything about an order, write to gopi.gopiart@zoho.com.